DEERS Data Lockdown

The Defense Manpower Data Center (DMDC) and the Defense Enrollment Eligibility Reporting System (DEERS) database regularly receive updates directly from the Services and other authoritative sources. On 30 April 2013, DMDC began executing a phased process of locking down select sponsor data from Site Security Manager and Verifying Official update after the data has been verified by the authoritative source and stored in the DEERS database.

Identification card issuing offices will no longer be able to manually correct or update certain types of personnel information in DEERS.

DEERS is the system used to enroll military personnel and their eligible family members for an identification card and associated benefits such as medical and dental care, federal installation access and access to installation facilities such as the commissary or exchange.

DEERS updates are required for major life events that change a member's status, including marriage, divorce, birth or death of a dependent, advancement/promotion, reenlistment, extension, retirement, separation or unit transfer to another branch of service or agency. Personnel specialists use the Real-time Automated Personnel Identification System (RAPIDS) to update DEERS.

In past, RAPIDS customer service representatives could manually update or correct members' DEERS information. Now, access to member citizenship, date of birth, gender, social security number, name, service dates, civilian or contractor employment dates, National Guard or Reserve activation periods and member separation transition benefit information is locked down. The lockdown does not affect dependent family member record information that needs to be updated.

Members' DEERS records are established and updated by an authoritative data feed directly from a personnel source like Direct Access (DA). If information about a member that feeds into DEERS is wrong, the ID card issuing office can't fix that. Only the office of primary responsibility for that information can correct it.

For example, if a member's reenlistment date is wrong, the servicing personnel office must correct it in DA.

If you have incorrect or outdated information in your DEERS record and it is locked down, your first step is to contact your servicing personnel office and work with them to correct it. Once it's corrected in the personnel data system, it will flow to DEERS and be updated.

Retired military members who need a DEERS update or correction can submit a request to PPC (ras).

There will be some data elements that can still be modified or updated at the ID Card office. Additionally, individuals having a Common Access Card (CAC) can review many of their personnel data elements and have the ability to update contact information by logging on to DMDC's "milConnect" website at https://www.dmdc.osd.mil/milconnect/.

More information:

• DEERS Data Element Lockdown (For CG RAPIDS Sites)
• DEERS/RAPIDS Lockdown (From the SPO Newsletter, Issue 02/2013)
• Maintaining Accuracy and Integrity of Personnel Data

Video: Correct or Update Your DEERS Information: