Effective immediately, copies of orders need to be into SATO to secure any Alaska Marine Highway (AMH) ferry reservations or the reservation may be canceled automatically.
AMH has changed their policies for payments. For reservations made more than 28 days from the date of departure, payment is due 14 days from the date of booking. If the booking date is less than 28 days prior to the departure date-payment is due 14 days prior to travel. (Ex: if the booking date is 18 days prior to travel, the customer is allowed 4 days to pay or the booking will be auto canceled.) If the booking is made less than 14 days prior to the departure date - payment is due at the time of booking. Payment must be made by the payment due date or the reservation will be automatically canceled.
CWTSatoTravel has 510 AMH bookings. They are currently going through each reservation and calling payment into AMH to avoid cancellation. Where they have not received orders yet they are contacting those members to send their orders in immediately. Since this is a busy time of year and most sailings are completely full, they are working diligently to ensure the members reservations remain valid. However, Coast Guard travelers are encouraged to contact SATO at 800-753-7286 and select the prompt for the Alaska Marine Highway ferry to confirm orders are on file.
There is no penalty to change or cancel for Government or Military reservations.