If a transaction is In Range, the entire affected period is within 24 pay periods or one year. For instance...if BAH was started for the wrong BAH Quarter Status (like it was started with the without dependents rate instead of the with dependents rate or vice versa) when the member checked in 2 months ago, that correction would be considered In Range. Follow the Correcting BAH guide to make the change and the system will automatically correct the appropriate calendars and either create a debt or credit the member.
If a transaction is Out of Range, the affected period includes dates older than 24 pay periods or one year. ALL Out of Range transactions require a PPC Customer Care ticket.
For instance...if a member divorced over a year ago and had no other dependents and just told their SPO about it (that never happens, right?), that correction would be considered Out of Range. Follow the Correcting BAH guide to make the change and the system will correct the most recent 24 pay calendars but a PPC Customer Care ticket must be submitted so all earlier calendars can be manually adjusted by PPC-MAS. The guide specifically tells the user to take screen shots of what the member currently has before making any changes so they can be attached to the trouble ticket. This will assist the pay techs in MAS when they are making their manual adjustments. This is especially critical when you have to delete rows of any kind. Once those deletions are approved by a SPO auditor, they are gone forever. So please remember to include those screen shots with your tickets.